Customer Care

SHIPPING

If you are having issues placing an order please contact our Customer Care for assistance at orders@elle-est-grece.com

Standard orders are usually dispatched the next business day however please allow 24-48 hours for your order to process.

Pre-orders are 'Made-To-Order' and production usually takes up to 14 working days, however this time may vary.

We aim to produce and ship your beautiful garments as soon as possible.

Once your order has been shipped you will recieve a shipping confirmation email along with a tracking number to track its journey. 

Please note that we do not ship on Weekends (Saturdays, Sundays) or Holidays.

SHIPPING WITHIN EUROPE

Express Shipping
Elle-est-Grece orders are sent Express by EMS Datapost Courier service.

Please allow up to 3-5 business days for your parcel to arrive.

A signature will be required upon delivery. If not signed for it will be taken to your local post office for collection. You should be notified when a delivery attempt is unsuccessful. (Please note that if you do not rearrange delivery or collect your parcel within the timeframe given, your parcel will be returned to us and can only be redelivered at your own expense).

Please note that Shipping Costs are calculated at checkout.

Once your order has been shipped you will receive a Shipping Confirmation email along with your Tracking Number to track your parcels journey.

INTERNATIONAL ORDERS

Elle-est-Grece international orders are sent Express by EMS Datapost Courier service.

Please allow up to 5-7 business days for your parcel to arrive.

A signature will be required upon delivery. If not signed for it will be taken to your local post office for collection. You should be notified when a delivery attempt is unsuccessful. (Please note that if you do not rearrange delivery or collect your parcel within the timeframe given, your parcel will be returned to us and can only be redelivered at your own expense).

Please note that Shipping Costs are calculated at checkout.

Once your order has been shipped you will receive a Shipping Confirmation email along with your Tracking Number to track your parcels journey.

Please note that we are unable to deliver to PO Boxes.

Please also note that Elle-est-Grece is not responsible for any customs or import charges that may apply to your order. We suggest you check with your local customs office about their charges.

Delivery time mentioned excludes custom clearance delays.

Standard Orders

To return your order, you must contact us within 7 days of receipt. All items must then be sent back to us within 7 days of return confirmation.

Should you wish to return your purchases, please email orders@elle-est-grece.com with your name, order number, and the reason why you would like to issue a return. 

To be eligible for a return, your item must be in the same perfect condition that you received it. It must also be in the original packaging, without any tags removed.

Once your return is received and inspected, we will send you an email to notify you that we have recieved your returned item. We will aslo notify you of the approval or rejection of your return. 

All returns must be authorized by email orders@elle-est-grece.com.

Please allow up to 2 weeks for your refund to be processed.

Shipping costs are non-refundable. The return shipping & handling costs are the responsibility of the customer.

PRE-ORDER

Unfortunately we do not offer returns on Pre-order styles as every item is made to order.

GIFT CARDS

Gift cards are non-returnable.

EXCHANGE POLICY

We ONLY offer exchange of products that are of the same value as your original item and can exchange sizes for items of equal value if we have them in stock.

Items must not be worn, altered, or washed.

Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely we will not be able to complete the refund or exchange, it is recommended that you send your returned items with a tracking number to prevent your parcel getting lost.

Welcome to the ELLE-EST-GRECE website (“site”). If you continue to browse and use this website, you are agreeing to comply with and be bound by these Terms and Conditions of use, which together with our Privacy Policy govern ELLE-EST-GRECE’s relationship with you in relation to this website.

We reserve the right to change the Terms and Conditions at any time and will publish those changes on the site. It is your responsibility to check them each time you browse this website. This does not affect your statutory rights. If you disagree with any part of these terms and Conditions, please do not use our website.

By using this Site, whether as a registered user or a guest, you are agreeing to these Terms and Conditions. Please read these Terms and Conditions carefully before you use this Site or buy anything through it.

WHO WE ARE

The term ‘ELLE-EST-GRECE’ (“we”, “us”, “our”) refers to the owner of the website whose registered office is ELLE-EST-GRECE Ltd 62B Markou Drakou Street, 2369 Ayios Dometios, Nicosia, Cyprus. Registered in Cyprus company registration number HE336218. The term ‘you’, ‘your’, ‘yours’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

We work hard to ensure the Site is always up and available, but we can’t guarantee the Site will not have downtime for any reason. We reserve the right to close the Site for short periods of time for general maintenance. We will not be liable if, for any reason, all or part of the Site is unavailable at any time, for any length of time.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this Site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Site meet your specific requirements.

This Site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and conditions.

All trademarks reproduced in this Site, which are not the property of, or licensed to the operator, are acknowledged on the Site.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this Site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Our Terms and Conditions and your use of this website shall be governed by and constructed in accordance with Cyprus law. Disputes in connection with our Terms and Conditions and your use of this Site shall be subject to the exclusive jurisdiction of the Cyprus law.

USING THE SITE

You will need to register with us in order to purchase goods or services. If you do not register with us we will allow you to use this Site (subject to these Terms and Conditions) but not to buy goods through it. If you register with us we will allow you to use this Site and to buy goods through it but we may withdraw, restrict or change the service we provide through the Site without notice.

To register an account with us you will need to enter your email address and choose a secure password. We highly recommend you choose a strong password and log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account and login information as confidential. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if login is possible, to change your password.

It is a condition of your use of the Site that all information you provide is correct, current and complete. We reserve the right to disable any user account at our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms and Conditions.

THE CONTRACT

The contract between You and Us is legally binding. Your order constitutes an offer to us to buy a product subject to these Terms and Conditions. This does not affect your statutory rights. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. Ownership of the products will only pass to you when we have received full payment. A person who is not party to the contract shall not have the rights under or in connection with it. We may refuse to process a transaction or to provide a service at any time. We will not be liable to you or anyone else if we do this.

RESALE

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our reselling our products is a breach of these Terms and Conditions and your agreement with us.

PAYMENT AND PRICING

You may pay for the goods you buy from us by using a debit or credit card through Paypal. We do not hold your credit or debit card data. You do not enter any card data into the ELLE-EST-GRECE Site. When you come to pay for your order you leave our Site and your payment is processed through Paypal’s secure server. We accept Visa, Mastercard, Electron, Maestro and Visa Electron through Paypal. Upon successful completion of the payment transaction you will return to the ELLE-EST-GRECE Site and you will receive our order confirmation email.

PRICING

Our prices, as stated on the Site are in Euros (€) and include VAT except where it states otherwise, but does not include delivery. Delivery charges if applicable will be calculated and will be clearly shown and added to your invoice. You will be charged in Euros even if you do not live in the EU. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Import tax may also apply if you are purchasing from a non-EU country. ELLE-EST-GRECE does not have any control over these charges. You will need to contact the relevant Customs & Excise authorities for further information before placing an order.

RETURNS

All of our styles are handmade and thoroughly inspected before being shipped to you, to ensure they reach you in perfect condition.

All returns must be authorized by email orders@elle-est-grece.com. All products returned must be in original condition, without any tags removed.

Unworn, undamaged, tagged items may be returned within 7 business days of receipt of your order.

Should you wish to return your purchases, please email orders@elle-est-grece.com with your name, order number, and the reason why you would like to issue a return.

Shipping costs are non-refundable. The return shipping & handling costs are the responsibility of the customer.

Pre-orders are non refundable and non exchangeable.

Returned items that do not conform with our returns policy will not be accepted and no refund will be made.

When returning any items we recommend you use guaranteed (insured) registered post and tracking. We cannot be held responsible for items that do not arrive or are damaged in transit. Any refunds due will be made by using the original method of payment.

EXCHANGE POLICY

We ONLY offer exchange of products that are of the same value as your original item and can exchange sizes for items of equal value if we have them in stock.

Items must not be worn, altered, or washed.

Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely we will not be able to complete the refund or exchange, it is recommended that you send your returned items with a tracking number to prevent your parcel getting lost.

CANCELLING YOUR ORDER

Please note if you would like to cancel your order, you must inform us immediately within 2 hours of placing your order so that you do not incur a cost and start the returns process. For assistance please send an email to orders@elle-est-grece.com.

We reserve the right to cancel any order and you will be notified immediately by email. Monies paid will be refunded by using the original method of payment received.

PROTECTION OF PERSONAL DATA

The protection of your personal data and your privacy is very important to us and we are comitted to protecting your privacy. We take every precaution necessary to secure your personal information and ensure that it cannot be accessed, misplaced, exposed or amended in any way. The purpose of this policy is to fully inform you on how we handle your personal data. The details you give us are essential for the processing, delivery and biling of your order. As a registered customer you have the right to access and rectify all the information that concerns you at any time. You may log in to your account and ammend or remove this information whenever you wish this includes unsubscribing from our Newsletter by unchecking the Newsletter Subscription box from My Account. If you are shopping with us as a Guest you can at any time make a request to Elle-Est-Grece by emailing info@elle-est-grece.com to find out what personal information we hold concerning you. We will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

WEBSITE SECURITY

Your details are always kept safe and secure with us. We use Secure Socket Layer (SSL) technology which encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that the URL at the top of the browser begins with 'https:' instead of the normal 'http:' which means that you are in secure mode.

We will take reasonable care to keep the details of your order secure but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

WHAT DO WE USE YOUR INFORMATION FOR?

We collect information from you when you place an order.  When ordering, you will be asked to enter your name, email address, delivery address, billing address and phone number.

Any of the information we collect from you may be used in one of the following ways:

·       To improve our website; we continually strive to improve our website offerings based on the information and feedback we receive from you.

·       To improve customer service; your feedback helps us to more effectively respond to your customer service requests and support needs.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE THIRD PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

CONSENT

By creating an account, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order and let you know the status of your order. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

COOKIES

By using our website you automatically agree to our use of cookies on this site.

A Cookie is a small text file that a website stores on your computer, telephone or other device, with information about your navigation on our website only.

We use Cookies to identify you from other users on our website and provide you with the best possible browsing experience and personalised service.

By using our website you agree that we can place these types of Cookies on your device and access them when you visit the site in the future.

If you prefer to avoid the use of Cookies on this page, you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

You may restrict, block or delete the Cookies from this website at any time by changing the configuration of your browser following the steps indicated below. While settings are different in each browser, Cookies are normally configured in the "Preferences" or "Tools" menu. For further details on configuring Cookies in your browser, see the "Help" menu in the browser itself.

Please note that by deleting our Cookies or disabling future Cookies you may not be able to access certain areas or features of our site.

With the use of Cookies we do not store sensitive personal information, such as your name, address, etc. The information stored in the Cookies from our website is used exclusively by us for navigation purposes only.

IP ADDRESS

Your IP address is a unique individual number (that can be found on your computer) and helps us recognize you as a user of our site without causing risk to your personal information. 

INTELLECTUAL PROPERTY 

We are the owner or the licensee of all intellectual property rights in this Site, and in the material published on it. The Site and the material on it is protected by Copyright laws around the world and we reserve all our rights under those laws. You must not use any part of the materials on our Site for commercial purposes without first obtaining a license to do so from us. If you breach these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

ELLE-EST-GRECE will not, under any circumstances, be held responsible if a user violates rights held by a third party through his or her activities on the Site.

DISCLAIMER

The materials on ELLE-EST-GRECE website are provided “as is”. ELLE-EST-GRECE makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, ELLE-EST-GRECE does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Site or otherwise relating to such materials or on any sites linked to this Site.

LIMITATIONS

In no event shall ELLE-EST-GRECE or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on ELLE-EST-GRECE website, even if ELLE-EST-GRECE or a ELLE-EST-GRECE authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

REVISIONS AND ERRATA

The materials appearing on ELLE-EST-GRECE website could include technical, typographical, or photographic errors. ELLE-EST-GRECE does not warrant that any of the materials on its Site are accurate, complete, or current. ELLE-EST-GRECE may make changes to the materials contained on its website at any time without notice. ELLE-EST-GRECE does not, however, make any commitment to update the materials.

LINKS

ELLE-EST-GRECE has not reviewed all of the websites linked to its Site. The inclusion of any link does not imply endorsement by ELLE-EST-GRECE of the Site. Use of any such linked website is at the user’s own risk.

WAIVER

If we fail at any time to insist upon strict performance of any of your obligations under these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this does not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms & Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

SEVERABILITY

If any of these Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These Terms & Conditions and any document expressly referred to in them represent the entire agreement between us and superseded any prior agreement, understanding or arrangement between us, whether oral or in writing.

FORCE MAJEURE

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. This includes, without limitation, acts of God, governmental actions, war or national emergency, riot, invasion, terrorist attack or threat of terrorist attack, civil commotion, fire, explosion, storm, flood, epidemic, or other national disaster, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers, impossibility of the use of public or private telecommunications networks.

LAW AND JURISDICTION 

Contracts for the purchase of goods through our Site will be governed by the law of Cyprus. Any dispute arising from, or related to such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Cyprus.

FEEDBACK

We welcome your comments about this Site and the goods and services sold on it. You can contact us by email at info@elle-est-grece.com.